Refund Policy

Overview

At Tydoe, we understand that travel plans can change. This Refund Policy outlines the terms and conditions for refunds on flight and hotel bookings made through our platform. Refund eligibility and processing times vary depending on the type of booking and the policies of the service provider (airline or hotel).

Flight Bookings Refunds

Refundable Tickets

• Full refunds are available for refundable tickets, minus any airline cancellation fees
• Processing time: 7-14 business days after cancellation is confirmed
• Refunds are issued to the original payment method
• Service fees may be non-refundable

Non-Refundable Tickets

• Non-refundable tickets typically cannot be refunded
• You may be eligible for airline credit or voucher (subject to airline policy)
• Change fees may apply if modifications are allowed
• Some airlines offer "cancel for any reason" insurance as an add-on

Refund Process

1. Submit a refund request through your booking in "My Bookings"
2. Our team will verify eligibility with the airline
3. If approved, we'll process the refund within 7-14 business days
4. You'll receive a confirmation email once the refund is processed
5. Funds will appear in your account within 5-10 business days after processing

Hotel Bookings Refunds

Free Cancellation

• Full refund if cancelled before the cancellation deadline
• Deadline is typically 24-48 hours before check-in
• Processing time: 5-10 business days
• No cancellation fees apply

Non-Refundable Rates

• Non-refundable rates cannot be refunded after booking
• Some hotels may offer credit for future stays (property discretion)
• Consider purchasing travel insurance for unexpected cancellations

Refund Process

1. Cancel your booking through "My Bookings" or contact support
2. We'll verify the cancellation policy with the hotel
3. If eligible, refund will be processed within 5-10 business days
4. Confirmation email will be sent upon processing
5. Funds will appear in your account within 5-7 business days

Service Fees and Charges

• Booking Service Fee (15%): This fee is non-refundable unless the booking is cancelled due to our error
• Processing Fees: Some payment processors may charge fees that are non-refundable
• Currency Conversion: Refunds are processed in the original payment currency
• Exchange Rate: If currency conversion occurred, refunds use current exchange rates, which may differ from booking rates

Refund Timelines

Special Circumstances

Flight Delays/Cancellations

• If your flight is cancelled by the airline, you're entitled to a full refund
• Significant delays (4+ hours) may qualify for refunds or compensation
• Contact us immediately if your flight is cancelled or significantly delayed

Force Majeure Events

• Natural disasters, pandemics, or government restrictions may qualify for special refund consideration
• Each case is reviewed individually with the service provider
• Documentation may be required

Medical Emergencies

• Medical emergencies may qualify for refunds or travel credits
• Medical documentation is required
• Subject to service provider approval

How to Request a Refund

What You Need to Know

Travel Insurance

We strongly recommend purchasing travel insurance to protect against unexpected cancellations, medical emergencies, and other travel disruptions. Travel insurance may cover:

• Cancellation for any reason
• Medical emergencies
• Trip interruption
• Lost or delayed baggage
• Travel delays

Contact Us

For refund-related inquiries or assistance:

Disputes

If you're not satisfied with a refund decision, you may:

• Request a review by our customer service supervisor
• Provide additional documentation or evidence
• File a dispute with your payment provider (if applicable)
• Contact relevant consumer protection authorities in your jurisdiction